Customer Support: support@bookaderma.com

Privacy/DPO: privacy@bookaderma.com

We’re here to help with orders, deliveries, returns, prescriptions, and privacy questions.

How we can help

Orders & Delivery

• Order status, address changes, delivery issues, missing items.

• Include your Order Number and delivery date for faster help.

Returns & Refunds

• Damaged/DOA or wrong item: report within 24 hours of delivery.

• Defective devices/accessories: report within 7 days.

• Start a request: email support@bookaderma.com with photos/video and your Order Number.

• See the Returns & Refunds Policy for details.

Prescriptions (Rx)

• Upload/replace a prescription for Rx orders.

• We can’t give medical advice; please consult your licensed healthcare professional.

Account & Payments

• Sign-in problems, payment errors, duplicate charges.

Privacy & Data Rights

• Access, correction, deletion, or other data-subject requests under RA 10173.

• Email privacy@bookaderma.com with your request type and a valid ID (you may redact sensitive details).

Response times & escalation

• We aim to reply within 72 business hours(PH time).

Helpful tips

• Add clear photos and unboxing video for damaged/DOA claims.

• For Rx orders, attach a valid prescription (you may obscure unrelated sensitive info).

• Don’t email full card numbers or CVV, one-time passwords (OTPs), or detailed medical diagnoses.

Who fulfills your order?

BookaDerma is a marketplace platform. Orders (including Rx dispensing) are fulfilled by licensed third-party pharmacies and sellers. We coordinate resolutions and may advance refunds/replacements where appropriate.